Agent configuration

agents.conf

The agent channel is a proxy channel for queues

• Implemented in chan_agent.c

  ;
  ; Agent configuration
  ;
  
  [general]
  ;
  ; Define whether callbacklogins should be stored in astdb for
  ; persistence. Persistent logins will be reloaded after
  ; Asterisk restarts.
  ;
  persistentagents=yes
  
  ; Enable or disable a single extension from logging in as multiple agents.
  ; The default value is "yes".
  ;multiplelogin=yes
  
  [agents]
  ;
  ; Define maxlogintries to allow agent to try max logins before
  ; failed.
  ; default to 3
  ;
  ;maxlogintries=5
  ;
  ;
  ; Define autologoff times if appropriate.  This is how long
  ; the phone has to ring with no answer before the agent is
  ; automatically logged off (in seconds)
  ;
  ;autologoff=15
  ;
  ; Define autologoffunavail to have agents automatically logged
  ; out when the extension that they are at returns a CHANUNAVAIL
  ; status when a call is attempted to be sent there.
  ; Default is "no". 
  ;
  ;autologoffunavail=yes
  ;
  ; Define ackcall to require a DTMF acknowledgement when
  ; an agent logs in using agentcallbacklogin.  Default is "no".
  ; Can also be set to "always", which will also require AgentLogin
  ; agents to acknowledge calls. Use the acceptdtmf option to 
  ; configure what DTMF key press should be used to acknowledge the
  ; call. The default is '#'.
  ;
  ;ackcall=no
  ;acceptdtmf=#
  ;
  ; Define endcall to allow an agent to hangup a call with a
  ; DTMF keypress. Default is "yes". Use the enddtmf option to
  ; configure which DTMF key will end a call. The default is
  ; '*'.
  ;
  ;endcall=yes
  ;enddtmf=*
  ;
  ; Define wrapuptime.  This is the minimum amount of time when
  ; after disconnecting before the caller can receive a new call
  ; note this is in milliseconds.
  ;
  ;wrapuptime=5000
  ;
  ; Define the default musiconhold for agents
  ; musiconhold => music_class
  ;
  ;musiconhold => default
  ;
  ; Define the default good bye sound file for agents
  ; default to vm-goodbye
  ;
  ;goodbye => goodbye_file
  ;
  ; Define updatecdr. This is whether or not to change the source 
  ; channel in the CDR record for this call to agent/agent_id so 
  ; that we know which agent generates the call
  ;
  ;updatecdr=no
  ;
  ; Group memberships for agents (may change in mid-file)
  ; 
  ;group=3
  ;group=1,2
  ;group=
  ;
  ; --------------------------------------------------
  ; This section is devoted to recording agent's calls
  ; The keywords are global to the chan_agent channel driver
  ; 
  ; Enable recording calls addressed to agents. It's turned off by default.
  ;recordagentcalls=yes
  ;
  ; The format to be used to record the calls: wav, gsm, wav49.
  ; By default its "wav".
  ;recordformat=gsm
  ;
  ; The text to be added to the name of the recording. Allows forming a url link.
  ;urlprefix=http://localhost/calls/
  ;
  ; The optional directory to save the conversations in. The default is
  ; /var/spool/asterisk/monitor
  ;savecallsin=/var/calls
  ;
  ; An optional custom beep sound file to play to always-connected agents. 
  ;custom_beep=beep
  ;
  ; --------------------------------------------------
  ;
  ; This section contains the agent definitions, in the form:
  ;
  ; agent => agentid,agentpassword,name
  ;
  ;agent => 1001,4321,Mark Spencer
  ;agent => 1002,4321,Will Meadows